You may request a cancellation or modification of your confirmed booking before the arrival/start date by sending an email only to the same email ID from which your booking proposal was issued.
Your email must include:
Booking Reference ID
Registered Mobile Number
📌 Please note: Nature & Hills Explorer does not accept cancellation or modification requests over phone calls. Only email requests will be considered valid.
All amendment or modification requests are subject to the availability of hotels, services, and travel components. If the requested modification is not available, the request will be treated as a cancellation and processed accordingly.
SECTION A – CANCELLATION BY THE TRAVELLER
If you cancel a confirmed trip, the following cancellation charges (retention amount) will apply on the total package cost:
Cancellation Charges – Package Bookings
Time Before Start Date
Retention Amount
0–15 days
No Refund
16–30 days
75%
31–60 days
50%
60 days or more
20%
📌 Important Notes:
The start date of the journey is considered Day 0.
Individual hotel check-in dates will not be considered separately.
Cancellation days are calculated by excluding the start date.
No refund will be processed for cancellations made within 15 days of the journey start date.
Postponement Option
In certain cases, Nature & Hills Explorer may allow postponement instead of cancellation, subject to:
Request made at least 30 days before the journey start date
Rescheduling within 3 months of the original date
Approval from hotels and service partners
This postponement credit may be transferred to friends or family members if you are unable to travel.
📌 Postponement is discretionary and not guaranteed.
SECTION B – FORCE MAJEURE
In events beyond human control, including but not limited to:
Natural disasters
Extreme weather conditions
Riots, strikes, or civil unrest
Government restrictions at the source or destination
Nature & Hills Explorer may allow postponement of the trip up to 3 months, provided:
The disruption continues for 15 days or less
Service partners approve the postponement
📌 No refund is permissible under force majeure conditions. 📌 Postponement credit is transferable to friends or family members.
SECTION C – PANDEMIC OR GOVERNMENT-IMPOSED TRAVEL RESTRICTIONS
If travel is restricted due to:
Airport / railway shutdowns
Government-imposed lockdowns or travel bans
The trip may be postponed up to 30 days from the date such restrictions are lifted, subject to partner approval.
📌 No refunds will be issued. 📌 Postponement credit is transferable. 📌 Any extension beyond this period is subject to management discretion.
REFUND POLICY
Refund requests must be submitted via email only.
Email must include:
Booking Reference ID
Registered Mobile Number
Bank Account Details
Approved refunds will be processed to the original bank account within 5–7 business days.
🚫 No cash refunds will be issued under any circumstances.
POLICY UPDATES
Nature & Hills Explorer reserves the right to modify or update this policy at any time without prior notice.
COMMUNICATION CONSENT
By making a booking, you consent to receive communications from Nature & Hills Explorer via:
Email
SMS
WhatsApp
Voice calls
These communications may include booking updates, service information, or promotional content (where permitted).
